Legal

Privacy Policy

Last updated: June 2026

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

3. How We Use Your Information

We use your personal information to deliver our property search and business directory services, respond to your inquiries, connect you with property developers, builders, agents, and mortgage brokers, improve our platforms, and — with your consent — send you marketing communications.

4. Information Sharing and Disclosure

We share your information with property industry partners (developers, builders, agents), financial services partners (mortgage brokers, lenders in the HALP Home Loans network), and technology service providers including Amazon Web Services (AWS), Pipedrive, ActiveCampaign, Google Workspace, Stripe and Google Analytics. We do not sell your personal information.

Property listing inquiries submitted through our platform go directly to the listing agent, developer or builder — HALP does not store, read or process those inquiries. Platform inquiries (Contact Us, Join Us, Advertise With Us) are managed by HALP in our CRM systems.

5. Data Security and Storage

We implement SSL encryption, secure authentication and access controls, encrypted storage on Amazon Web Services (AWS), and PCI-DSS compliant payment processing through Stripe. Account and transaction records are generally retained for up to 7 years for legal and tax compliance.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and (with your consent) marketing cookies. You can manage cookie preferences via your browser settings, our cookie consent banner and third-party opt-out tools such as the Google Analytics opt-out.

7. Your Privacy Rights

You have the right to access, correct or request deletion of your personal information, opt out of marketing communications, and request a portable copy of your data. Contact our Privacy Officer at privacy@halp.com.au. Complaints can be escalated to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Third-Party Links and Services

Our platforms may link to third-party websites. We are not responsible for the privacy practices of those third parties — please review their own privacy policies.

10. International Data Transfers

Some of our service providers are located overseas (primarily the United States and European Union). When personal information is transferred internationally we take reasonable steps to ensure appropriate protections are in place.

11. Marketing and Direct Marketing

With your consent we may send property alerts, newsletters, market updates and promotional offers. You can opt out at any time using the unsubscribe link, replying "STOP" to SMS, updating account preferences or emailing unsubscribe@halp.com.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email (for account holders) and prominently displayed on our websites.

13. Contact Us

Privacy Officer — privacy@halp.com.au — 1300 137 406 — 235 Glen Huntly Road, Elsternwick VIC 3185.

14. FAQ

For plain-language answers to common privacy questions — what information we collect, how we use it, whether we sell data, how you can access or delete your information, how to opt out of marketing, and how to make a complaint — see the full policy above. In case of any inconsistency, the full policy prevails.